Superior-connection-logo2013

 

MOCCASIN TRAIL COMPLEX                                    P.O. BOX 39                                       ODANAH, WI 54861

Job Title:                                             Field Technician

Department:                                       Administrative

Hourly Rate:                                       $12.00-$15.00/hr                  Full Time-40 Hours

Exempt:                                              No/Hourly

Supervisor:                                         Superior Connections Manager

Summary: The responsibility of the Field Technician is to Install, service, and repair customer premise equipment. Confer with customer to determine the nature of problem or to explain repairs.

Essential Duties and Responsibilities including the following: Tune or adjust equipment and instruments to obtain optimum visual or auditory reception, according to specifications, manuals, and drawings; Make service calls to repair units in customers’ homes, or return units to shops for major repairs; Calibrate and test equipment, and locate circuit and component faults, using hand and power tools and measuring and testing instruments such as resistance meters and oscilloscopes; Disassemble customer premise equipment and repair or replace loose, worn, or defective components and wiring, using hand tools and soldering irons;

Read and interpret electronic circuit diagrams, function block diagrams, specifications, engineering drawings, and service manuals; Work with customers to provide instruction on the safe and proper use of equipment; Keep accurate and detailed records of work orders and test and maintenance reports for inventory control; Position and mount outdoor equipment, and wire to router; Compute cost estimates for labor and materials. Installation of Equipment on customer or business premises. Provide technical support and assistance on an as needed basis. Ability to interact with customers on a variety of platforms including: Social Media, Telephone, Email, Online, In-person. And, any other duties may be assigned by the manager as deemed necessary to keep the business growing and/or to remain innovative.

Qualification Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below representative to the knowledge, skills, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and Experience:

Required:

High school diploma or its equivalent.

Minimum of one (1) year prior related experience with wireless networking, network support experience, and/or telephone installation.

Demonstrated ability to troubleshoot – determine causes of operating errors and decide correct steps to rectify and implement in the field.

Demonstrated ability to repair machines and/or systems utilizing the tools, software, and equipment provided.

Other Skills and Abilities - Required:

Skills:

This is a required driver position; must have a valid driver’s license and meet eligibility for tribal insurance.

Reading Comprehension – Understanding written sentences and paragraphs in work related documents.

Complex Problem Solving Skills– Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.

Basic financial comprehension – understand math and financial principles, required.

Must be self motivated, trustworthy, dependable, and flexible and willing to work long hours occasionally, if necessary.

Background Check:

This position is contingent on ability to pass background check required. This position requires a regular background check to be run. This position also requires a required driver check to meet eligibility for tribal insurance. Subject to change based upon needs from Background Investigator.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The employee is regularly required to sit; use hands to finger, handle, or feel and talk and hear. The employee is frequently required to reach with hands and arms. The employee must occasionally lift and/or move up to 100 ponds. Specific vision, depth perception and ability to adjust focus. Must be able to work in at high heights and in small, confined spaces.

Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Noise level may be moderate to loud. Subject to inside and outside weather conditions. Ability to work on-call or outside of normal business hours as needed.

Preferred:

Prior experience in hands-on experience with technical customer-related support with direct interaction.

Drug-Free Workplace in accordance with the Drug Free Workplace Act of 1988, P.L. 100-690 and the Bad River Tribe’s Employee Policy & Procedure Handbook. Indian Preference will be given in accordance with P.L. 93-638 and the Tribe’s Preference Policy.

Send Application and Resume To:

Bad River Tribe

Attn: Personnel                                                                                                                                                    

P.O. Box 39

Odanah, WI 54861

www.badriver-nsn.gov

                                                                                                                       

PUBLIC:

Opens: March 14th, 2018

Closes: April 20th 4:30pm